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Privacy Policy


 

Your privacy is important to RSM TechSolution Pvt. Ltd. This privacy policy (\"Policy\") applies to the Rsmtechsolution.com sites (\"Sites\")
and applications used internally to manage your contact information (“Signup”). This Policy explains how your personal information is collected, used, and disclosed by RSM TechSolution.


HOW RSM TechSolution COLLECTS INFORMATION

We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.

Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.

TYPES OF INFORMATION RSM TechSolution COLLECTS

Information You Provide            

PERSONAL INFORMATION:

We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). RSM TechSolution uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.

PAYMENT INFORMATION:

If you register for the Services, RSM TechSolution may collect credit card information, and other payment information. Like many companies, RSM TechSolution may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. RSM TechSolution uses payment information to complete your transactions.

Computer and System Information

SUBSCRIBER (USER) COMPUTER INFORMATION:

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

  • information about the date of purchase of your computer,
  • type of computer
  • identification number of your computer
  • make and model of your computer and/or any computer hardware,
  • software installed or peripherals attached to it,
  • condition of the computer,
  • System and registry data about software installations and hardware configurations, and error tracking files.

Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.

REMOTE ACCESS:

While requesting support you may request for the problem to be resolved by enabling RSM TechSolution technicians to have access to and take control of your computer. RSM TechSolution uses software tools which enable you to grant control of your computer to an RSM TechSolution technician remotely over the Internet. This allows the RSM TechSolution technician to diagnose or correct problems without ever coming to the location of your computer.

RSM TechSolution does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.

RSM TechSolution technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. RSM TechSolution maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.

DIAGNOSTIC TOOL:

RSM TechSolution uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. RSM TechSolution analyzes this information to help diagnose and solve end-user problems. The RSM TechSolution diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.

Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

LIVE HELP SESSION RECORDS:

RSM TechSolution reserves the right to monitor and record on-line and off-line sessions between users and RSM TechSolution technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.

COOKIES:

We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with RSM TechSolution. Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.

LOG FILES:

We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.

SUPPLEMENTATION OF INFORMATION

In order to protect RSM TechSolution from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

SHARING AND INFORMATION DISCLOSURE

We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.

We may also share, disclose, or transfer your personal information as follows:

  • To RSM TechSolution affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
  • To third party service providers and suppliers acting on our behalf to provide products or services to you; and
  • To other third parties for purposes you have allowed.

Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of RSM TechSolution or others.

We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.

If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

Call Recording

For our internal monitoring of quality of service your support call maybe recorded. This would be explicitly told to you and you are at liberty to disconnect the call and request for a call which may not be recorded.

Children Online Policy           

No part of our website is structured to attract anyone under the age of 13. Consistent with the Children Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

Security of Your Personal Information

RSM TechSolution takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.
If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days

Testimonials

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.

Choices about Use of Your Information

You may \"opt-out\" of receiving promotional emails from RSM TechSolution by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing support@Rsmtechsolution.com. Opt-out requests will not apply to transactional service messages, including messages about your current RSM TechSolution account and services.

Changes to This Policy

RSM TechSolution may change this Policy from time to time. If we make any changes to this Policy, we will change the \"Last Updated\" date above. If there are material changes to this policy, we will notify you more directly. We encourage you to review this Policy whenever you visit our Sites or use our Applications to understand how your personal information

Investigations and Proceedings

RSM TechSolution may use Information to conduct internal investigations. RSM TechSolution may disclose Information to cooperate with an investigation by law enforcement agencies or other governmental authorities and may also disclose Information in response to a warrant, court order, or other comparable legal processes.

Online Privacy Policy

This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

http://www.Rsmtechsolution.com
RSM TechSolution Pvt. Ltd.
E-mail: contact@Rsmtechsolution.com

Updating and Accessing Your Personal Information

If your personal information changes, we invite you to correct or update your information as soon as possible. You can simply change your personal information by the Edit Info link. You will need to provide your password and answer to your security question to edit the info.

Correction and Deletion of Information

If you want RSM TechSolution to correct or delete your Information that is stored on RSM TechSolution systems, please send your request to contact@Rsmtechsolution.com
Or request in writing to:
RSM TechSolution Pvt. Ltd.
D-5/19
Sector-15 Rohini
New Delhi 110089
India

Subject to our ability to verify Your request and provided that RSM TechSolution is not required to maintain the Information by applicable laws, regulations, or contractual obligations, RSM TechSolution will correct or delete the Information within thirty (30) days of receipt of your request.

Questions about This Policy

If you have any questions about this policy contact us at support@Rsmtechsolution.com